Terms of Service

Effective from 17. 7. 2026

1. Operator and acceptance of terms

The Rential service is operated by SEWMA, s.r.o., IČO: 26406420, se sídlem Praha, Česká republika (the "Operator"). Contact: info@rential.cz. By registering an account or using the service you agree to these terms. If you do not agree, do not use the service.

2. Service description

Rential is a software-as-a-service (SaaS) platform for rental property management - records of properties, tenants, leases, payments, documents and communication. It includes a web and a mobile application. The Operator may develop, change or remove features over time; material limitation of paid features will be announced in advance.

3. Registration and account

Access requires registration. The user agrees to provide accurate information and keep it up to date. The user is responsible for securing their credentials and for all activity under their account. The service may only be used by persons over 18 years of age with full legal capacity.

4. Payments and subscription

Subscriptions are concluded for monthly or annual periods and renew automatically until cancelled. Payments are processed by Stripe, Inc.; the Operator does not store card numbers. Prices are stated excluding VAT. Price changes will be announced at least 30 days in advance; if the user disagrees, they may cancel before the change takes effect. A refund may be claimed within 14 days of the first subscription. In case of late payment the Operator may restrict access to paid features.

5. Trial period

A new account receives access to Enterprise plan features free for 14 days. The trial requires no payment card and after it ends the account automatically switches to the free plan; no automatic charging occurs.

6. Bank connections and third-party services

Bank account connections are provided through Enable Banking Oy, a regulated account information service provider (licensed AISP under PSD2), or through a bank's official API (e.g. Fio banka). Access is always read-only; the Operator never receives your banking credentials and cannot initiate payments. The Operator is not a bank or payment institution and is not liable for the availability, accuracy or completeness of third-party data (banks, payment services, public registers) or for damage caused by their outages. Automatic payment matching is an assistive feature; the user must verify the results.

7. Tenant verification and informational tools

The tenant verification feature draws on publicly available registers. Results are for information only; the Operator does not guarantee their accuracy, completeness or currency and is not a credit bureau. Decisions (e.g. whether to sign a lease) are made solely at the user's own responsibility. No output of the service, including the tax module and investment calculator, constitutes legal, tax, accounting or investment advice.

8. User responsibility and user data

The user is responsible for the lawfulness of the data they enter, including tenants' personal data, and for having a legal basis to process it; the Operator acts as a data processor for such data. The user is also responsible for the content of messages sent through the service and for compliance with applicable landlord-tenant and data protection laws.

9. Intellectual property

The service, its source code, design, logos and database structure are the exclusive property of the Operator or its licensors. User data remains the property of the user; the user grants the Operator a licence to process it solely to the extent necessary to provide the service. Copying, modifying, reverse engineering or reselling the service without written consent is prohibited.

10. Limitation of liability

The service is provided "as is" and "as available". To the maximum extent permitted by law, the Operator is not liable for indirect, consequential or incidental damages, lost profits, loss of data, loss of business opportunities or reputational harm. The Operator's total aggregate liability on any grounds is limited to the amount paid by the user for the service in the 12 months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law (in particular wilful misconduct, gross negligence and statutory consumer rights).

11. Indemnification

The user agrees to indemnify the Operator against third-party claims arising from the user's breach of these terms, the unlawfulness of data entered by the user, or the user's use of the service in violation of applicable law.

12. Prohibited use

It is forbidden to use the service for illegal purposes, spam, automated data extraction (scraping), attempts at unauthorised access, circumvention of security or licensing restrictions, excessive load on the infrastructure, or infringement of third-party rights. Violations may lead to immediate account suspension.

13. Availability, maintenance and backups

The Operator aims for 99.5% annual availability; planned maintenance is announced in advance, but uninterrupted or error-free operation is not guaranteed. Data is backed up regularly; users are nevertheless advised to use data exports (CSV) regularly. The Operator is not liable for data loss not caused by its breach of duty.

14. Termination

The user may delete their account at any time. The Operator may suspend or terminate an account for material breach of these terms, abuse of the service or payment default; where appropriate, a prior notice to remedy will be given. After termination, data is handled according to the Privacy Policy. Provisions which by their nature should survive (limitation of liability, indemnification, intellectual property) remain in force.

15. Force majeure

The Operator is not liable for delay or failure to perform caused by circumstances beyond its reasonable control, including power or internet outages, cyberattacks, third-party service failures, natural disasters or acts of public authorities.

16. Changes and final provisions

The Operator may amend these terms; material changes will be announced by email or in the app at least 14 days in advance, and continued use constitutes acceptance. If any provision is invalid, the remaining provisions remain unaffected. These terms are governed by the law of the Czech Republic; disputes shall be resolved by the competent courts of the Czech Republic. Consumers may use out-of-court dispute resolution (Czech Trade Inspection Authority, adr.coi.cz).